Introduction

Electronic Logging Devices (ELDs) streamline logkeeping, but they’re not immune to issues. If not handled properly, these errors can result in violations or downtime. This 2025 guide explains how to quickly resolve the most common ELD errors so your fleet stays compliant.

1. Bluetooth Not Connecting

Problem: The ELD and mobile device won’t pair.

Fix: Restart both devices, turn Bluetooth off and back on, and clear any existing pairings before reattempting the connection.

2. Driving Time Not Recorded

Problem: The system fails to automatically switch to “Driving.”

Fix: Check motion detection settings. If GPS or vehicle data isn’t transmitting, restart the ELD and ensure it's securely connected to the diagnostic port.

3. Unassigned Drive Time

Problem: Drive time was logged without a driver assigned.

Fix: Assign the unclaimed time through the fleet portal, and ensure drivers log in before moving the vehicle.

4. Failure to Transfer Logs

Problem: Logs can’t be sent during a roadside inspection.

Fix: Ensure the device has internet access. Try alternative transfer methods like USB or email. Restart the app if necessary.

5. Log Certification Missed

Problem: Drivers forget to certify logs at the end of a shift.

Fix: Remind drivers through training and system alerts. Certification is required daily for compliance.

6. Incorrect Duty Status

Problem: The log shows the wrong duty status (e.g. On Duty instead of Off Duty).

Fix: Drivers must annotate and correct the record. The original status remains visible, but edits with explanation are allowed.

Preventive Tips

  • Keep firmware and apps up to date
  • Train drivers on login, log certification, and inspection transfer steps
  • Audit logs weekly for recurring issues
  • Use ELDs that provide proactive alerts

Factor ELD Prevents Most Errors Before They Start

Factor ELD includes automatic alerts for missed certifications, offline sync recovery, and intuitive interfaces to reduce log errors. With built-in help guides and 24/7 support, drivers and managers can fix issues fast — or avoid them entirely.

Get peace of mind and fewer violations — choose Factor ELD for reliable log accuracy in 2025.