Privacy Policy
Factor ELD takes your privacy very seriously. This Privacy Policy applies to the Service (as defined in our Terms of Service). Any terms used but not defined in this Privacy Policy have the meanings assigned to them in our Terms of Service.
Effective as of July 26, 2023
Information We Collect
The primary reason we collect information from you is in order to provide you with our Service and to facilitate your use of the Service. We may collect the following information about you, which may include non-public personal information which can be used to identify an individual (“Personal Information”).
Account and Profile Information
When accessing the Service, you provide us with Your Data and Personal Information, including but not limited to your name, mobile phone number, email address, mailing address and driver’s license information. Personal Information that we collect may also include documentation uploaded to your account by you or third parties to whom you have granted access to your account (including but not limited to motor vehicle records, proof(s) of insurance, and your transportation worker identification credential).
Information Related to Your Use of the Service
We automatically collect, record and store certain information related to your use of the Service such as:
Your Data (as defined in our Terms of Service)
Vehicle information and information about your driving, including driver-performance data, driving time and on-duty or off-duty status.
Information you send to third parties using the Service, such as any messages sent to third parties via the Service, or the transmission of Department of Transportation inspection reports
Information about your use of the Service, including how long you use it, the screens or webpages you visit, and other activities within the Service.
Information Sent by Your Mobile Device
We collect certain information indirectly from you while you use the Service such as information about the device you use, hardware and software you use when accessing the Service, and your IP address.
Location Information
We may collect and store information about your location by converting your IP address into a geolocation or by accessing your mobile device’s GPS coordinates via the location services on your device.
How We Share Information with Others
To Provide the Service
We share information with others in order to provide you with the Service, including:
Motor carrier(s) with which you have an employer, contractor or other business relationship
Governmental agencies such as the Department of Transportation or FMCSA upon their request and in order to facilitate transmission of messages and reports by you to these agencies
Third parties with whom we have business relationships in order to provide you with the Service
We do not share SMS consent or phone numbers with third parties or affiliates for SMS purposes.
Our Service Providers
We also share information with third parties who provide services to us, including various analytics services, that help us monitor the performance of the Service and make improvements to the Service based on how you and other users are interacting with and using the Service.
Compliance with Laws
Law enforcement, government officials or other third parties (i) in connection with a formal request, subpoena, court order, or similar legal procedure; or (ii) when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our Terms of Use.
Your Choices under this Privacy Policy
Choice to Opt-Out
We offer you choices regarding the collection, use and sharing of your information including Your Data and Your Personal Information and we will respect the choices you make. Please note that if you decide not to provide us with certain information, you may not be able to access the Service or portions thereof.
Opt-Out & Modification
For requests to opt out of providing information, email support@factoreld.com. You can modify certain information you have provided within the Service, including Personal Information, by signing in to your account.
Notices to You and Changes to this Policy
We may occasionally send you push notifications through our Service, including our mobile application, to send you Service-related notifications or notifications of changes to this Privacy Policy or our Terms of Service. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings or through the mobile application settings.
Contact Us
For any questions regarding this Privacy Policy, please contact us at: support@factoreld.com.
