Introduction

Roadside inspections can be stressful, especially if your ELD isn't functioning as expected. Understanding how to handle these situations calmly and compliantly can prevent citations and minimize downtime. This guide explains what to do if an ELD issue arises during an inspection in 2025.

Common ELD-Related Violations

  • Failure to transfer logs upon request
  • Incomplete or uncertified logs
  • Use of a non-registered ELD
  • Disconnected or malfunctioning ELD device

What to Expect During an Inspection

An officer may ask you to transfer your logs via Bluetooth, USB, or email. You may also be required to display your current log on a screen. The officer may check your device’s registration, connection status, and driver information.

Steps to Take During an ELD Violation

1. Stay Calm and Cooperative

Answer all questions clearly and provide requested documentation. Avoid arguing or becoming defensive.

2. Attempt to Transfer Logs

If your ELD supports Bluetooth, USB, or email transfer, follow the built-in prompts. If the transfer fails, inform the officer and annotate the issue in your log.

3. Use Paper Logs if Needed

If your ELD malfunctions during operation, you are allowed to use paper logs for up to 8 days while resolving the issue. Always carry a paper logbook and instructions in your cab.

4. Annotate the Problem

Use the ELD system to add a note (annotation) describing the issue and the steps taken. This shows that you’re aware of the error and acting in good faith.

5. Contact Support

Call your ELD provider’s technical support to troubleshoot the problem. A support confirmation or ticket number may help show effort to resolve the issue.

Preventive Measures

  • Review your logs before every trip
  • Keep your ELD app and firmware updated
  • Train drivers to use transfer and annotation features
  • Carry user manuals and malfunction instruction sheets in the truck

Partner with Factor ELD for Compliance

Factor ELD is designed to reduce the risk of roadside violations. Our system provides automatic alerts, instant log transfers, and 24/7 support to help drivers stay compliant on the road.

Don’t wait for a citation to improve your ELD setup — get started with Factor ELD today and stay inspection-ready every mile.