All hardware products come with a one-year warranty unless otherwise specified on the relevant FACTOR ELD datasheet. During the warranty period, hardware exhibiting material defects will be replaced.
To request warranty service, contact us for troubleshooting and service instructions. You must provide the original dated bill of sale if we request proof of purchase.
The Hardware Warranty covers the repair, and if repair is not possible, replacement of any item purchased from us, for 1 year from the date of purchase of the Warranty. These obligations are dependent upon proper use of the products and do not cover:
• Usage that is not in accordance with product instructions.
• Combination or integration of the product with any features, accessories, software or other materials not installed or provided by FACTOR ELD (unless with FACTOR ELD's explicit consent).
• Unauthorized modification, removal or erasing of the barcode serial numbers or other identifying marks on the products.
• Products for which FACTOR ELD has not received payment
The Limited Hardware Warranty does not cover Internet connectivity with the Hardware and interruptions in electric power.
This Limited Hardware Warranty applies only to the actual purchaser and end user of the Hardware. It does not cover products that have been altered or modified, purchased used, or purchased from a source other than FACTOR ELD.
For warranty questions, email support@factoreld.com or call (330) 537 8151.