Returns
There are a few important things to keep in mind when returning a product you purchased online from Factor ELD:
You may cancel the contract and return your products for any reason within 7 calendar days of receiving them.
• If a fault is found after 7 days from delivery, you should contact us and we will replace or repair the product, at our discretion.
• Only items that have been purchased directly from factoreld.wpenginepowered.com can be returned to us. Items purchased from dealers or resellers and not factoreld.wpenginepowered.com directly are not eligible for return, refund or exchange.
To return an item, please contact us.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
• Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap
• Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
• It is recommended to use a secure shipping method such as insured UPS to send the item so that you have tracking for the package. Factor ELD is not responsible for items lost in transit and a return cannot be processed until the item is received.
All returns should be sent to the following address:
FACTOR ELD
680 East Market St., Suite 113
Akron, OH 44304
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request.
Refunds
For returns by mail, once we receive your return, we will process it within 3-5 business days. With a few exceptions, we will reimburse you for returned items in the same way you paid for them. Funds should be available within 5 business days. If you prefer, you can make an exchange for the same
Item.
For questions about returns or refunds, email support@factoreld.com.
