Keep the driver and helper roles distinct
Use a sample delivery with a driver and another worker. Identify who drives the road vehicle and which customer-site tasks each person performs. A helper accompanying the truck is not automatically a co-driver, and one person’s account should not represent another person’s driving.
Keep customer acceptance, property condition and installation or handling records separate from the ELD record. The driver-log review does not certify the service delivered inside the customer’s premises.
White glove delivery evaluation worksheet
| Role or stage | Question for the trial |
|---|---|
| Road driver | Correct named account and vehicle selected? |
| Helper | Is the role distinct from actual driving responsibility? |
| Customer service | What work does the driver perform after arrival? |
| Return | Are remaining duties and travel included? |
Bring the actual truck configuration
Use the login and vehicle-selection tasks in the Factor PT30 manual for the applicable product. Confirm road-truck engine, connector and mobile-device fit individually.
If both workers actually drive, have the carrier and provider establish the supported driver-handoff procedure for the exact configuration. Do not invent a shared-login arrangement.
For the broader fleet discussion, see moving companies. Use the ELD rollout checklist to assign training and review responsibilities, and check ELD applicability for the actual operation.
White glove delivery questions
Is a delivery helper automatically a co-driver?
No. Establish whether the person actually drives and use the appropriate authorized account and workflow.
Does the ELD certify a damage-free installation?
No. Service quality and customer acceptance require their own evidence.