Collect these details while parked
- Vehicle make, model, model year and VIN.
- Engine model and any known engine replacement or vehicle modification.
- A clear photo of the diagnostic socket, its keying and any nearby label.
- The exact ELD model and existing cable part number, if present.
Describe the connector accurately
OBD-II is the familiar 16-pin connector shape; commercial vehicles may use other diagnostic connectors, including round 6-pin or 9-pin types. Do not label every 6-pin connector “Type 1” or every 9-pin connector “Type 2.” The vehicle and cable documentation must identify the specific connector and supported connection.
A cable that physically fits may still be wrong for the device or vehicle. Do not force a plug, alter pins or choose a universal adapter simply because the correct cable is uncertain.
Send a useful cable request
“Vehicle: [make/model/year/VIN]. Engine: [model]. ELD: [model]. Current cable: [part number]. Attached: diagnostic-port photo. Please identify the compatible cable part number and installation instructions.”
Then follow the cable compatibility guide and PT30 setup guide.
Sources
Discuss your ELD setup
Tell Factor ELD which vehicles, phones and driver workflows you need to support.